Job: IT Endpoint Systems Administrator

Department: HQ – Headquarters

Salary:

Location: Washington, DC

Carnegie Institution for Science is a U.S.-based non-profit, private institution headquartered in Washington, DC.  Carnegie scientists work in five scientific departments on the West and East Coasts under three divisions of Earth, Life and Space. Carnegie investigators are leaders in the fields of plant biology, developmental biology, Earth and planetary sciences, astronomy, and global ecology. Carnegie is an endowed, independent, nonprofit institution.

The Endpoint Systems Administrator will play a key role in the selection and rollout of device management services for both PC and Mac. This person will be responsible for configuring and testing zero-touch OS and application deployments, automating endpoint workflows, updating managed applications and OS security update packages. We seek an individual that is comfortable working with multiple IT teams to ensure device management services are consistently deployed, secured, and provide the needed flexibility when required. The Endpoint Systems Administrator supports the device management services on the PC and Mac endpoints for employee devices.

This position will be part of a team that provides remote & onsite services in Washington, D.C.

Essential Functions:

  • Implement and maintain efficient/automated client support systems (e.g., device management for Mac & Windows, OS & application security updates, automated application installations, remote support systems, endpoint security client management, password management system).
  • Install, configure, test, and maintain operating systems images, application software, security updates, and endpoint system management tools.
  • Strong understanding of GPOs to configure Windows systems
  • Recommend standard configurations to optimize performance.
  • Develop and maintain IT support self-help and endpoint system configuration documentation.
  • Provide daily break/fix and meeting support to 50 full-time staff.
  • Record requests, issues, and solutions using service ticketing software. Keep all tickets and projects updated and track time in a detailed format.

Minimum Qualifications:

  • Five years or more supporting client systems, with at least 1 year working with MDM technology
  • Experience with deployment and management tools such as: JAMF, WSUS, Intune, SmartDeploy
  • Ability to write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.
  • Excellent verbal and written communications skills as you must be able to communicate clearly and efficiently with other team members and interact with colleagues at all levels
  • Very detail-oriented in planning, implementation, documentation, and follow-up.
  • Able to multi-task and work across a range of projects and issues with various timelines and priorities
  • Must be authorized to work in the US

To apply for this position please submit a cover letter and resume. Only applications with both cover letters and resumes will be considered. No phone or email inquiries please. 

At Carnegie, we are committed to building a diverse and inclusive community. We believe academic environments should be places where diverse groups of people with a variety of viewpoints and ideas can thrive and work together. As such, we encourage applicants from under-represented groups and backgrounds to apply.

The Carnegie Institution is an equal opportunity employer. All qualified applicants will receive consideration of employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status or any other protected group status.