Department: EPL – Earth and Planets Laboratory

Salary: Based on experience

Location: Washington, D.C.

Position Summary:

Provide direct support to staff for workstations, software, printers, websites, and use of IT systems. This position will also support audio-visual (AV) operations for on-campus meetings and online webinars.

Essential Duties:

• Provide Level 1 and 2 technical support.
• Acquire, install, and maintain desktop and scientific and administrative applications for scientists and operations staff.
• Acquire, set up, support, and maintain desktops, laptops, mobile devices, and peripheral components such as monitors, keyboards, printers, and copiers.
• Train and assist staff in utilizing software, equipment, and IT systems.
• Support telepresence, voice, collaborative, and streaming services.
• Support meeting setup of Zoom rooms and presentation sharing in meeting spaces.
• Support hybrid Zoom webinar meetings in an auditorium (100 seats).
• Provide accessible and understandable IT system documentation for staff.
• Escalate issues to vendors/manufacturers/developers when applicable.
• Escalate issues to the manager when necessary.

Minimum Qualifications:

• Associate degree in information technology or related field, or equivalent work experience.
• Understanding of IP Networking.
• Basic understanding of desktop and mobile hardware.
• Basic understanding of printers and printer maintenance.
• Experience with Microsoft Office, Adobe Acrobat, and, Adobe Creative Suite.
• Experience with Google Apps.

Preferred Qualifications:

• Experience supporting IT in an academic or research environment.
• Experience with Mac, Linux, Windows, iOS, and Android environments.
• Education and/or interest in science.

Knowledge/Skills/Abilities:

• Effective problem-solving skills.
• Effective verbal and written communication skills.
• Ability to efficiently manage their own workload.
• Motivation, technical, communication, and problem-solving skills.
• Initiative to investigate and independently troubleshoot novel problems.

At Carnegie, we are committed to building a diverse and inclusive community. We believe academic environments should be places where diverse groups of people with a variety of viewpoints and ideas can thrive and work together. As such, we encourage applicants from under-represented groups and backgrounds to apply.

The Carnegie Institution is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected group status.